Delivery

Nationally, delivery of goods takes between 2 to 5 working days from the day of dispatch for available goods.

Internationally, delivery of goods takes between 7- 15 working days from the day of dispatch for available goods.

Cost for international deliveries may vary depending on the number or weight of goods purchased, if it exceeds the amount shown at checkout, you would be contacted by our team.

*Kindly note that it takes 3-5 working days for the items to get to us from the warehouse for dispatch.

Pre – ordered goods could take from 7- 15 working days. Timing varies at different order times. Please contact orders@renismith.com for exact timing at point of purchase.

 

Location and Cost

Lagos (Mainland/Island) – Flat rate of N1,000

Outside Lagos (Every other state in Nigeria except Lagos) – Flat rate of N2,500

Ghana – N9,500

Rest of Africa – N12,500

United States & Canada – N10,500

United Kingdom and Ireland – N8,500

Rest of Europe – N12,200

Rest of the World – N15,000

 

Returns

Products can be returned within 24 hours of purchase with valid reason for return. We do not give cash refunds, we only accept exchanges.

Customer is responsible for delivery cost of returned and exchanged items.

Items bought on sales cannot be returned.

For assistance please contact us on +2348138137990 or clientservices@renismith.com

 

Payment and Security

Payments can be made through credit/debit cards such as master card, visa card, verve card which would be completed with/through Paystack and not Reni Smith.

All information about our customers and site visitors is kept on a secure server, and we fully comply with all applicable data protection and consumer legislation.

We have implemented internet security technology to ensure that it is safe for you to shop with us. We use internet standard encryption technology to scramble your personal data when you give it to us. This process is known as Secure Sockets Layer (SSL) and we are constantly updating our technology to provide you with the maximum level of security.

To check you are in a secure area of our website, you can look at the top left of your browser window and you will see a green padlock or an unbroken key. This indicates that your transaction is secure.

Payments can also be made through bank deposit/online bank transfer by paying into the account number provided at check out. Payments through this medium should be made within 24 hours of ordering. If not, order is cancelled.

Payment options are given at checkout.